Delete Your Account
This page explains how to request deletion of your account and the data associated with it. It applies to The Horse Concierge mobile app — published by The Horse Concierge, LLC and available on Google Play (package com.thehorseconcierge.app) and the Apple App Store — as well as to accounts created on thehorseconcierge.com.
You do not need to have the app installed, and you do not need to sign in, to submit a request. You can ask us to delete your entire account, or to delete only certain data while keeping your account active.
How to Request Deletion
Option 1 — Submit the form on this page
Fill out the request form and we will begin processing it. Use the email address associated with your account so we can verify the request.
Option 2 — Email us
Send a request to info@thehorseconcierge.com with the subject line “Account Deletion Request” from the email address on your account. Tell us whether you want your entire account deleted or only specific data removed.
What Happens After You Submit
- We acknowledge your request by email within 7 days.
- We verify your identity, normally by confirming you control the email address on the account. We may ask for additional information if we cannot match the request to an account.
- We complete verified deletion requests within 30 days.
- Residual copies in encrypted backups are purged on our regular backup rotation, no later than 90 days after deletion.
- We email you to confirm once deletion is complete.
Account deletion is permanent and cannot be undone. Once your account is deleted, your horse profiles, care records, and ride history cannot be recovered. If you want a copy of your data, request it before you ask us to delete the account.
Active Subscriptions
Subscriptions are billed by Apple or Google, not by us. Deleting your account does not cancel an active subscription and does not issue a refund. Cancel your subscription in the Google Play or Apple App Store subscription settings on your device before requesting deletion.
What Data Is Deleted
When you request full account deletion, we delete or irreversibly anonymize the following:
- Account and profile information — your name, email address, phone number, password credentials, and authentication records.
- Horse profiles and care records — horse details, health and care history, notes, documents, and uploaded photos.
- GPS ride and location data — recorded routes, coordinates, distance, speed, elevation, and ride timestamps.
- Provider and business listing content — listings, service descriptions, contact details, and events you submitted, along with any reviews or ratings you left.
- App content and preferences — saved providers, submissions, settings, sharing permissions, and team or care-team access you granted to others.
- Challenge and community participation data — entries, points, and submissions tied to your account.
- Support correspondence — messages you sent us, deleted once the matter is resolved and no longer needed for recordkeeping.
If you request partial deletion instead, we delete only the categories you select and leave the rest of your account intact.
What Data Is Retained, and For How Long
A limited amount of data is kept after deletion where we are legally required or permitted to keep it. It is not used to rebuild your profile or to contact you for marketing.
| Data retained | Reason | Retention period |
|---|---|---|
| Subscription and transaction records | Tax, accounting, and app store requirements | Up to 7 years |
| Security, fraud, and abuse logs | Protecting the platform and other users | Up to 12 months |
| Record of your deletion request | Proving we honored the request if asked | Up to 3 years |
| Aggregated or de-identified usage statistics | Product analytics and system integrity; cannot be linked back to you | Indefinite (no longer personal information) |
| Data subject to a legal hold or active dispute | Legal obligation | Until the obligation ends, then deleted |
| Encrypted system backups | Disaster recovery; overwritten on a fixed rotation | Purged within 90 days |
Content you shared with other users — for example, a horse record you gave a trainer or veterinarian access to, or a message sent to a provider — may remain in that recipient’s account where we cannot unilaterally remove it.
Your Other Privacy Rights
Depending on where you live, you may also have the right to access, correct, or export your personal information. Those rights, and how to exercise them, are described in our Privacy Policy. If we deny a deletion request, we will tell you why, and you may appeal by replying to our response.
Questions
Contact us at info@thehorseconcierge.com.
The Horse Concierge™ is a trademark of Lacey Gotshall, all rights reserved. Trademark pending.